Subscription End Request - what happens?

The Subscription End Request action is an optional feature, and can be activated on your webshop.

What can the customer do?

Existing customers will have the ability to request a cancellation for selected subscription items from "My Orders" page after logging in:

Triggering the Subscription End Request action, will result in:

• An email notification being sent to the manager (optional)
• An email notification of acknowledgment being sent to the end user (optional)

• The delivery status will be changed to Subscription End Request. This can be useful in managing ongoing orders, allowing manager to filter for cancellation requests

  

  
  
• The expected return date will be set according to the rules activated for your shop:
  • Simple rule: The expected return is set N days after the cancellation request (default 14 days)
  • An advanced configuration based on a time-limit before next month payment is also possible (please contact support@sharefox.no if relevant)
  • Example: if the subscription end request was made on August 26 and the rule for expected return was set to "14 days after", then the return date will be adjusted to September 9.

Remark: It can be a good idea to set up a notification about how to prepare the product to be returned triggered by an event: Subscription End Request. Read here how to set it up.

What should the manager do?

Even if a user has submitted a subscription end request, this does not mean that physical products have been returned, checked and in good shape.

Important: The system will not automatically close the order, but the manager has to perform this step manually.

For closing the order, please read section "Closing a subscription order" here.