Subscription End Request - what happens?

The Subscription End Request action is an optional feature, and can be activated on your webshop.

What can the customer do?

Existing customers will have the ability to request a cancellation for selected subscription items from "My Orders" page after logging in:

Triggering the Subscription End Request action, will result in:

• An email notification being sent to the manager (optional)
• An email notification of acknowledgment being sent to the end user (optional)

• The delivery status will be changed to Subscription End Request. This can be useful in managing ongoing orders, allowing manager to filter for cancellation requests

  

  
  
• The recurring payments corresponding to the cancelled products are stopped
• The expected return date will be set according to the rules activated for your shop:
  • The "simple" rule
    • The expected return date is set on the last day of the running subscription (or the day before the otherwise expected next payment)
    • Example: If last payment was on Sep. 5th, next payment would have been on Oct. 5th (before the subscription end request), then the return date is set to Oct 4th.
    • Custom configuration: It is possible to add an extra return buffer, to ensure some checking / preparation time for the manager before another customer can book the same product
  • The "advanced" rule
    • It is possible to set a cutoff time limit eg. 14 days (customisable) before the next payment, after which the customer is required to pay and rent one more month
    • Example: If next payment is normally on Oct 5th. and customer submits a cancellation request on Sep 10th (before the cutoff date), then the next payment is stopped, and return date is Oct 4th. If customer request comes on Oct 2nd (after the cutoff date), then the customer needs to rent one more month, there will be a next payment on Oct 5th, and the return date shifted by one more month
    • Custom configuration: The cutoff days are customisable and by default are 14 days. It is again possible to add a custom extra return buffer as in the "simple" rule case.
  • For custom configurations, please submit a request to support@sharefox.no.

Remark: It can be a good idea to set up a notification about how to prepare the product to be returned triggered by an event: Subscription End Request. Read here how to set it up.

Important: If the subscription order had multiple products and only one of them was cancelled, the recurring payments for the remaining products will continue. It is recommended to review such orders.

What should the manager do?

Even if a user has submitted a subscription end request, this does not mean that physical products have been returned, checked and in good shape.

Important: The system will not automatically close the order, but the manager has to perform this step manually. If any settlement payments are required (eg. for a few extra days), these need to be processed manually based on company policy.

For closing the order, please read section "Closing a subscription order" here.