Dropped orders

"Dropped" is a system status used when an order is automatically dropped after a period of inactivity, such as from an abandoned cart or an expired draft order created manually.

• The default timer for the cart is 20 minutes in the shop and 40 minutes in admin

  
  

What are dropped orders?

A dropped order is a cart that was created, but never completed.

• The customer added one or more products to the cart
• But did not complete checkout or payment
• The order was never completed

What counts as a dropped order?

• Customer adds product → leaves the site
• Customer starts checkout → doesn’t finish
• Customer reaches payment → doesn’t complete

All of these = dropped.

You can see your shop's dropped orders ratio in the Dashboard.

Why is the number high?

A high number of dropped orders is normal.

• Many users never intend to complete a purchase
• Some use the cart to “check total price”
• Internal testing also increases the number

Common reasons customers abandon their carts

• Customers are browsing or comparing prices
• They get interrupted (life happens)
• Checkout feels too long or confusing
• Payment step causes hesitation
• Something is unclear (price, availability, etc.)
• Staff/test orders are abandoned (use the "Discard" button to avoid this)

Learn more

To understand where customers leave during the booking process, see our article on funnel tracking.