Deposit, refunds and deposit capture

Your customer may decide to add or remove a day to a rental that has already been paid for or may have violated conditions of use or damaged the product.
If any of these situations arise, here's what to do:

From Admin go to Orders > click on the specific O rder > Payments 

DEPOSIT CAPTURE:
Adding a deposit on your products allows you to manage several special cases involving refunds or payments in addition to the rental. This is why is recommended to set on your products.

When
: the client damages the rented object, violates the terms and conditions, etc.
What happens: If you have activated the deposit, an amount is also reserved in the customer's account.

How: Write reimbursement description and sum.

With Nets Easy t he deposit is not deducted from the account, but a reservation is made for the agreed amount in the customer's account by their bank. 

Once the item has been returned and checked, and the order is closed, the customer's bank in about 3-5 working days release the reservation of the amount automatically. The customer will not see a deposit transaction, as this is only a reservation.
(Sharefox doesn't have any part on this phase. If you need to check contact your bank or go in your Easy Nets account)

REFUND:

When: the order change, there is a discount after the order bank transition, etc
What happens: The customer's money transferred to your account is returned in the agreed amount. The customer receives an automatic receipt.

How: Write reimbursement description and sum.
Remember to update manually the order (ex. change day) before the "refund". Read the how here   


EXTRA CHARGE:

When: the customer decides to extended rent, other costs, or not the entire amount has been paid, etc

What happens: The system will create a new transfer on the stored card at NETS. The customer will receive an automatic receipt.

How: Write reimbursement description and sum.
Remember to update manually the order before the "extra charge". Read the how   here      

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Once you have performed one of the three actions, if you want to record the activity, you can go to the order > information > note box








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