Deposit, refund, expanding payments/rental period

Payments made by the customer on the website and which are deducted directly from the customer's credit card in the shopping cart have several advantages. If you have activated the deposit, an amount is also reserved in the customer's account. A deposit works so that no money is deducted from the account, but a reservation has been made for the agreed amount. This is read on the available amount.

It also explains how to deduct the deposit from the customer, refund the amount paid or withdraw more money from the customer, for example during an extended rental period.

Credit card payment then has 3 active modes. Go to the Administrator menu => Tap Order => Tap current order => tap payments

1. Withdrawal of deposit - Deposit of reserved amount, enter a description of deduction, and add the amount to be deducted. This triggers a deduction of the reserved deposit amount on the amount described.

2. Refund / Refund - Repayment of paid amount. Note that the money must have been transferred to your account before it can be returned. Write reimbursement description and sum. The customer receives an automatic receipt.

Note: It is not possible to refund payments made more than 365 days ago.

3. Extra deduction / extra charge - If you have to pay extra due to extended rent or other costs, the extra charge function can be used. The system will then try to pull on the stored card at NETS. First, the order must be manually updated, then fill in the description of the withdrawal of money and what amount. The customer will receive an automatic receipt. See How to change an order.

For Nets the extra charge has to be done within 90 days from the original transaction.

Refunding bookings with multiple order changes and charges.

In Sharefox, refunds are done per payment transaction, not per order total. Find the order change that contains the refund transaction in question. This is because each payment transaction will have a limit decided by the transaction on how much you can refund. Example:

If a single payment of 1,530 was made, the maximum refundable amount from that payment is 1,530.
If two payments were made (e.g. 1,530 + 1,530 = 3,060 total), and you want to refund 3,060, the refund must be split across those two payments. Here you need to find the order changes with the relevant charges.

Here is the proess

1️⃣ Go to the order.

2️⃣ Spot and select the order change that includes the charge you want to refund.

3️⃣ Go to payments and click "ACTIONS" in the top right corner.

4️⃣ Select "ONLINE REFUND", pick the order/change order to refund, or create a new order change to fill in the refund description and amount in the popup, and then hit "Confirm".

Overview

After you have performed one of the three actions above, you can see the overview if you find the way to the Admin menu> Order> Information> Note box

When does the customer get the money back from the deposit?

A deposit is a reservation. The reservation period depends on Visa/mastercard and your bank. You will not receive money back in the account, but you will discover that the reservation has disappeared and you can use it again.