Refund with VISA / Mastercard

In order to make a refund, the customer must have made a purchase with a valid card. The card must also have been saved. If a card has not been used as a payment method, it cannot be refunded in this way.

Step 1

  • Go to the current order and click on "Payments".

Step 2

  • Select REFUND, enter the refund description and amount in to the popup window and then click "Proceed".

  • It will take some time for the transaction to come through, so please wait 1 - 2 minutes.
  • Note: If you recently withdrew the card for money, you must wait until the money has been transferred to your account before you can refund it again. This is controlled by your bank.
  • Once the refund is complete you can close the order and possibly release the deposit as usual.

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