Self Service Gateway status codes
🔄 Initiated
The process has started.
👤 User created
The user has been created successfully.
🔐 Asset check
✅ Asset checked OK
The lock is available and online.
❌ Asset error CHECK
The lock could not be verified.
Common causes:
- The lock is not connected to the internet
- The lock ID is incorrectly configured
👉 Check the setting in inventory, and make sure the lock has internet access.
📤 Assignment request
📤 Assignment request SENT
The request has been sent to the lock provider.
👉 At this stage, the system is waiting for confirmation.
✅ Assignment completed OK
The booking/access has been successfully created.
❌ Assignment error CHECK
The assignment failed.
Common causes:
- Overlapping bookings on the same phone number
- The booking end date is in the past
👉 Fix the booking details and try again.
🔄 Assignment update
✅ Assignment update completed OK
The access was updated successfully.
❌ Assignment update error CHECK
The update failed.
Common causes:
- The access no longer exists (i.e. the original access end date is in the past or access was revoked previously)
- New time overlaps with existing access, and the lock only supports one active access per phone number (lock dependent — check your lock’s manual)
👉 If the original booking already ended, there is no assignment to update.
🗑️ Assignment delete
📤 Assignment delete request SENT
The delete request has been sent.
✅ Assignment delete completed OK
The booking was successfully deleted.
❌ Assignment delete error CHECK
The delete request failed.
Common causes:
- The access no longer exists (i.e. it already expired or access was revoked manually)
👉 Stop trying.