How does the user receive information about self-service access?
As soon as the user places a successful order for a self-service enabled product, he or she receives a notification (email or SMS) with information about self-service access (eg. Flinkey app access details).
Self Service via Flinkey
There are two possible situations:
- User account created in the self-service system (eg. Flinkey)
In this case the user will receive the username and the password in the email.
- User already existing (eg. owning a Flinkey account)
In this case the user will receive the username in the email but instead of the password he will get a message “Your current password” since he is already a registered user in the self-service system.
Self Service via Sharebox
The user will be notified via SMS message when the assignment is made: